Internal quality assurance system processes

The internal quality assurance system of the University is a set of interrelated and interacting elements (processes) that allow the implementation of the Quality Assurance Policy and management of the University in relation to the quality of educational services and processes.

The process approach in the development, implementation and improvement of the effectiveness of the IQAS is applied in order to increase customer satisfaction by meeting their requirements.

Understanding and managing interrelated processes as a system contributes to the effectiveness and efficiency of activities in achieving the intended results. This approach allows the University to manage the relationships and interdependencies between the processes of the system, so that the overall performance can be improved.

The process approach includes the systematic identification and management of processes and their interaction in such a way as to achieve the intended results in accordance with the Internal Quality Assurance Policy and the Development Strategy of the University. 

For each University activity process, a process manager and its owner are established. The process manager ensures its implementation, monitors its effectiveness and efficiency. The owner of the process forms out the process in the form of a document, sets control assessments, manages the process, is responsible for its condition, conducts inspections.

To ensure the effectiveness of processes, both in their implementation and in their management, criteria and methods are defined.

The criteria and methods for ensuring the effectiveness of processes are defined by the heads in the regulatory documents of structural divisions.

The University has all the necessary resources (including information support) to support the processes and their monitoring.

The introduction of a process-oriented approach at the University makes it possible to strengthen the orientation to the needs and interests of internal and external consumers, to ensure transparency of all processes. As a result, each employee understands what role he plays in the overall processes and activities of the University as a whole. The introduction of a process-oriented approach also makes it possible to identify nonconformities in a timely manner and systematize activities to improve the internal quality assurance system.