Context of the University
Internal and external factors affecting the University's activities
Needs and expectations of stakeholders
Internal and external consumers affecting the University's ability to provide services that meet the relevant requirements
Internal quality assurance system processes
Processes enabling the implementation of the quality assurance policy and the management of the University in relation to the quality of services
Responsibility for quality assurance
Functions of officials, employees and their relationship in the performance of their job responsibilities
Documentation support of the internal quality assurance system
Internal and external documentation of the internal quality assurance system