Context of the University

The internal quality assurance system (IQAS) of the University is a set of organizational structure, internal documentation, indicators, processes and resources necessary for continuous improvement of the quality of educational programs and the development of a culture of continuous improvement.

The University’s IQAS has been developed, implemented and maintained in relation to the current organizational structure in accordance with the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG).

For the stable functioning of the internal quality assurance system, the University determines external and internal issues related to its purpose and strategic direction and affecting its ability to achieve the intended results.

The main external factors for the University are related to the legislative, technological, competitive, market, social and economic environment.

The legislative environment is determined by laws, presidential decrees and Government resolutions of the Republic of Kazakhstan, regulatory documents of the Ministry of Education and Science of the Republic of Kazakhstan, etc. The change in the regulatory framework leads to the need to correct the activities of the University, including internal documentation.

The technological environment is characterized by the widely use of information systems, databases and other computer technologies, which significantly improves productivity and quality of labor. To maintain competitiveness, the University creates and maintains an information environment that ensures a high level of the educational process, research and development.

The competitive environment and market environment are characterized by the presence in Almaty of other universities that provide training in similar educational programs.

Changes in the market environment lead to the need for regular study of the need to open new areas of training, educational programs.

The social environment of the region is determined by its location, area, population, social protection system, and other factors.

The economic environment is characterized by the availability of budgetary and extrabudgetary financing. With stable economic growth in the country, the University can receive acceptable funding from the state and from other sources (paid tuition, etc.). This makes it possible to develop and improve the training of specialists, develop scientific activities, improve the qualifications of teachers and other employees. The well-established mechanism of cooperation with academic and industry organizations, industrial enterprises and social institutions provides opportunities for the commercialization of scientific achievements and developments. If negative phenomena appear in the economy, problems with financing, purchase of equipment, etc. may arise for the University.

Internal factors are related to the values, culture, knowledge and performance of the University. They are conditioned by human resources, applied technologies, infrastructure, management system, etc.

The University constantly monitors and analyzes information on external and internal factors, the results of which are included in the annual report on the activities of the University, summary records of the Board, Academic Board, Academic Council, Council of Higher Schools meetings, reports of relevant structural units.