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Context of the University
Internal and external factors affecting the University's activities
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Needs and expectations of stakeholders
Internal and external consumers affecting the University's ability to provide services that meet the relevant requirements
![](https://zhetysu.edu.kz/wp-content/uploads/2022/03/gears-icon24-286x300.png)
Internal quality assurance system processes
Processes enabling the implementation of the quality assurance policy and the management of the University in relation to the quality of services
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Responsibility for quality assurance
Functions of officials, employees and their relationship in the performance of their job responsibilities
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Documentation support of the internal quality assurance system
Internal and external documentation of the internal quality assurance system